Afro Veggie USA Refund Policy
Last Updated: June 29, 2025
We pride ourselves on the quality and freshness of our Arkansas-grown vegetables. We understand that issues can sometimes occur during transit. This policy outlines the conditions under which a refund or replacement may be granted.
Eligibility for a Refund
While we do not accept returns of perishable goods, we offer refunds or store credit in the following situations:
- Product Quality Issues: If your produce arrives damaged, spoiled, or otherwise in a condition that you deem unsatisfactory.
- Incorrect Items: If you receive items that you did not order.
- Non-Delivery: If your order is confirmed as lost by the carrier and does not arrive at its destination.
How to Request a Refund
To request a refund, you must contact us within 24 hours of receiving your delivery.
- Contact Us: Reach out to our customer service team via our website contact form or by phone at +1 765 760 8328.
- Provide Proof: Please provide your order number and a clear photograph of the damaged or incorrect items. This is mandatory for our team to assess the issue and process your request.
- Review: Our team will review your request and the provided evidence. We will notify you of the approval or rejection of your refund.
Processing Refunds
If your refund request is approved, a credit will automatically be applied to your original method of payment (via Stripe) within 5-10 business days. Please note that processing times may vary depending on your card issuer.
We reserve the right to offer store credit or a replacement shipment as an alternative to a refund, at our discretion. Our goal is to ensure you are happy with your purchase from Afro Veggie USA.
